TeamViewer is preferred
January 04, 2019

TeamViewer is preferred

Michael Haberkern | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamViewer

TeamViewer is currently being used for two of our big vendors, their use is so they can gain access into their servers and applications in our environment. For security reasons, we do not install directly on the infrastructure, but rather have a dedicated computer that it runs on and the local IT team is required to RDP into the appliance and servers
  • TeamViewer is very good at allowing the local install to stay "alive". When I say that I mean, the access ID doesn't change, so the vendor doesn't have to type in the access code every time they want access. The only thing they need to enter is the password, so its ease of use is good
  • TeamViewer has a local FTP\SFTP\File transfer agent so it can send files to the local install, which is very helpful
  • The install and runtime takes up very little CPU and Memory
  • Its launch time can take longer than other remote access apps.
  • There are times the app doesn't launch when clicked and you need to kill the services in task manager to get it to work
  • Fast vendor access is a plus
  • Easy and little work for the local IT team to get the vendor(s) going
  • Can be a little slower than other comparable apps to launch\load
TeamViewer, as currently used is probably the best of the applications I have used, right up there with Bomgar. With Bomgar, we are actually administrating, and we love the back-end features of Bomgar, i.e. I can access the remote servers\workstations on the back-end without the user knowing. I do not know if TeamViewer possesses that functionality since we are more on the receiving end as the vendors run it.
We like that the client install can stay live and the vendor has the access code. This can be helpful for vendors that don't have direct or VPN access into their appliance(s) and/or servers. This is a very easy workaround and I think it works well. Local IT has very little work to do to get access for the vendor, the only thing they need to do is pass along the password. However, if the app hasn't died or is always running, the passcode will stay the same, so the vendor can remotely work many times throughout the day without local IT assistance.

TeamViewer Feature Ratings

Screen sharing
8
File transfer
9
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
8
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated