Workhorse that delivers, allows the team to view what they need.
Updated July 06, 2021

Workhorse that delivers, allows the team to view what they need.

Mike Narumiya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

It is used to support client workstations and home computers. We support a variety of non technical and less savvy users. This allows for easy remote access, but allows for peace of mind of each computer owner that their PC is both secure (thanks to the option of ad-hoc password access) as well as continual support to be able to make things right. TeamViewer is priced well and easy to use. It is also used as a VPN alternative for some users/systems.

Pros

  • Easy to use by both support staff and customers.
  • Has a variety of strong options, including password protection that has useful features.

Cons

  • The TeamViewer website could be easier to use.
  • Pricing could be better.
  • TeamViewer has been widely accepted by my users, and have had zero push back.
  • Easy to train and put into service had reduced support and implementation costs.
Ease of use to get up and running. Setup is simple and includes feature that meant the most to me. The flexibility to have challenged and unchallenged access was important for my clients. Simple and straight forward to use, requires little training and documentation to implement and support for staff and customers alike. Have used it in the past to support non tech staff, as well as providing limited remote access to training systems.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Needed something I could demo very easily to see if I like it. In addition, need something relatively easy to deploy to very non savvy customers that had options to always allow access, or to have challenged access. Also needed an option that is lightweight and not a resource hog. This has worked very well for us on these fronts. Perfect for small business or if interacting with large numbers of less than technical staff or clients.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
10.0
File transfer
10
Instant message
Not Rated
Access to sleeping/powered-off computers
10
Session record
Not Rated
Annotations
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

TeamViewer Security and Support

I did not purchase the premium plan. The product works so well, I've never had the occasion to really need any support. The product is simple, intuitive, and reliable. Works with well when you need, and easy enough for any staff to use. A great product with very little support needs.

TeamViewer Support

Haven't needed a whole lot of support. To me, that's a great product that doesn't need a ton of it. Installation is easy. Their website has what you need. I haven't had to ever call their support, but the product works. Makes my day easier, and I have recommended this product to others. They have had similar results.

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