Item: TeamViewer
Rating: 3
Author: Derek Sanborn

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

We used TeamViewer to remote into our customers servers to trouble shoot technical issues. It's important that we have a secure and reliable connection because we are dealing with sensitive health data.

Pros and Cons

Pros

Secure connection.

Cons

It's not as simple or straightforward for small team of users.
Customer support is poor.
Business practices are poor.

Return on Investment

It worked well for us for the first year, but they automatically renew your subscription with no notice. It's an annual subscription, and we did not think it was the best tool for us and we were looking to switch. So the second year we had to pay $600 for the tool even though we had switched.

Support Rating

Support was a weak spot. We had a lot of trouble getting a hold of support when we needed help live on a support call. They really tried to push you to a help center with documentation or via email.

Key Insights

Do you think TeamViewer delivers good value for the price?

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Likelihood to Recommend

If you need to continuously remote into other machines securely, this is an option. It's also helpful to control a team of support reps who you want to control access to specific machines. I do not believe it to be the best option on the market but if you can catch a flash sale, it can be a good value.

TeamViewer Feature Ratings

Comments

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Does what it's supposed to, but support and other policies would prevent me from going back