Item: TeamViewer
Rating: 9
Author: Christopher Pillion

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

I am using it in our organization, we are using it for a great remote access. It provides a quick connection and supports many platforms like computers, phones, iPhone and still it does not consume much of the data connection and also automatically connects when your data gets refreshed after interruption. TeamViewer is very easy to install and very easy to use as well. You can simply collaborate with your employees and give them your valued suggestions in case of any troubleshoot so it is good for their training.

Pros and Cons

Pros

I love to transfer my files on my desktop though sometimes it takes time, but still I am having an incredible experience with it. It has great features and functions for organizing our data.
I mostly use it through my phone and it has made easier for me to assist my clients and to keep an eye on what they are going through regarding any troubleshoot.
It works as security system efficiently and detects any issues going on in my devices and provides me with notifications. With TeamViewer I am not at all worried about my security and privacy.

Cons

I have to face some backup issues while working if internet connection is broken.
I also face some issues during file upload because heavy files require much time to upload.

Return on Investment

We do not have to spend money for traveling.
It is excellent tool for all the big industries which requires file sharing through secure means.

Support Rating

I would say TeamViewer has a responsive customer support which provides professional and skilled services. This program is playing an excellent role in our company. You can have access to multiple desktops and trust me, the communication delay between your command and computer is very effective. Sometime it takes a second delay but that is okay. It has high security concerns and it lets you get connected to a particular client after verifying the client machine ID.

Key Insights

Do you think TeamViewer delivers good value for the price?

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

Adobe Illustrator CC, Join.me, Asana, McAfee Endpoint Security, Zoho Social, OneDrive, Workplace by Facebook

Likelihood to Recommend

TeamViewer is perfect for remote installation of any software and you can easily correspond with your team members, you can give them lectures about any issue they face for example adjusting the browse settings and adjusting VPN, because this software is associated with a phone call. I would say it is the best suited platform for our organization.

TeamViewer Feature Ratings

Comments

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Advanced technology for remote support