Overall Satisfaction with TeamViewer
TeamViewer WAS used across our entire organization for several years. We used it to remotely access customers' machines as well as unattended access for our own devices. I would not recommend TeamViewer. We interfaced many problems and clunky security that made usage slow. Additionally, many clients' firewalls would not allow the download of their exe file. Because of these frustrations and our growing cost due to license numbers, we searched for alternatives and moved to the Zoho Assit platform which is faster, easier to use, and significantly cheaper. We thought we had cancelled our auto-renew, but apparently we did not. We contacted TeamViewer within two hours of the renewal to cancel. They acknowledged that we had not been using TeamViewer for months, however, their fine print required cancellation 28 days prior to renewal. Nice, really nice. They are enforcing a 365-day contract less than 2 hours into it. I fully admit we agreed to those terms, however, is that how anyone wants to be treated? We are less than half of one percent into the subscription, refund 80% and keep 19.995% for your 'trouble.'
- Poor ROI.
- Customer service is fast but not helpful.
- Never use again.
Zoho One is excellent. I highly recommend. TeamViewer is nothing special, although it works (well) as it should. Cancellation policy is that you must notify them 28 days before renewal. I got locked in when I found out we were renewing - there is NO NOTIFICATION that your renewal is coming up (outside of 28 days).
I was stonewalled with no compassion. To be clear, their business practice is to auto-renew accounts, and Team Viewer's fine print states you must cancel 28 days or more before the auto-renewal. Despite contacting them within 2 hours of the auto-renewal I was held to the fine print and must pay for an entire year. No option to prorate even 50% of it back despite being 0.001% into the contract. Are they abiding by terms, yes. Am I responsible, yes. Is this how you want to be treated? Your call.
Do you think TeamViewer delivers good value for the price?
Are you happy with TeamViewer's feature set?
Did TeamViewer live up to sales and marketing promises?
Did implementation of TeamViewer go as expected?
Would you buy TeamViewer again?
I will never use them again. Bad business practices and better products for less investment elsewhere. Go to Zoho One.