Poor Customer Service - Fine Print Cancellation Policy - No Compassion

TeamViewer WAS used across our entire organization for several years. We used it to remotely access customers' machines as well as unattended access for our own devices. I would not recommend TeamViewer. We interfaced many problems and clunky security that made usage slow. Additionally, many clients' firewalls would not allow the download of their exe file. Because of these frustrations and our growing cost due to license numbers, we searched for alternatives and moved to the Zoho Assit platform which is faster, easier to use, and significantly cheaper. We thought we had cancelled our auto-renew, but apparently we did not. We contacted TeamViewer within two hours of the renewal to cancel. They acknowledged that we had not been using TeamViewer for months, however, their fine print required cancellation 28 days prior to renewal. Nice, really nice. They are enforcing a 365-day contract less than 2 hours into it. I fully admit we agreed to those terms, however, is that how anyone wants to be treated? We are less than half of one percent into the subscription, refund 80% and keep 19.995% for your 'trouble.'