TeamViewer remote support
June 22, 2021

TeamViewer remote support

Warren Pearson | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is one of a few different remote support tools in use within the business, each tool has its own pros and cons.
  • Ease of use for end users.
  • Fast to use.
  • Good quality remote connections.
  • Elevating to admin (Windows) is poorly implemented.
  • Quick connect in Linux doesn't allow you to choose a session (breaks if the user is using XRDP).
  • Changing details on saved computers is poorly implemented, easier to delete and re-add.
  • Makes remote support faster and easier.
  • Cheaper than alternate solutions.
Bomgar remote support handles Windows UAC prompts in a far better manner than TeamViewer. The remote user is able to input their administrative username and password at any time required within the session, without needing to disclose this to you.

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Did TeamViewer live up to sales and marketing promises?


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Use of TeamViewer to remotely control Windows computers where you have the admin password is well suited, though you do need to elevate to admin on connection - cannot do so via a UAC prompt. Use on remote machines where you do not have the admin password (supporting a 3rd party business) is poor due to the ability to use UAC.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Centralized management dashboard
Session record
Not Rated
Multi-platform remote control