TeamViewer the Future of Support | TrustRadius

Implementation Rating

9

I still feel that updates from a local central server would be nice.

Use Cases and Deployment Scope

We use TeamViewer for support of desktop / laptop computers both on site and remote.

Pros and Cons

Windows updates
teaching / showing customer process..
logging in a admin

the updates are not always easy or straightforward.
2fa with share codes would be awesome..
road map of product updates

Return on Investment

less downtime for users
able to monitor drive space.
remote when that is the only option

3 months

Alternatives Considered

I only use TeamViewer.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

we have not, do you support MFA?

Likelihood to Recommend

I use it for support, but unattended access is useful for some servers.