TeamViewer

TeamViewer

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.3 out of 100
Top Rated
TeamViewer

Overview

Recent Reviews

TeamViewer Remote Control

9 out of 10
July 22, 2022
Currently, we are utilizing the connections for remote work users that require access to their Apple iMacs as they do not have the …
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Remote Tools Review

9 out of 10
July 22, 2022
I work as an engineer to support systems mainly and occasionally user desktops. The TeamViewer tool allows users to view the support …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (293)
    9.0
    90%
  • Over-the-Internet remote session (288)
    9.0
    90%
  • File transfer (276)
    8.2
    82%
  • Instant message (253)
    7.9
    79%

Reviewer Pros & Cons

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Video Reviews

7 videos

User Review: TeamViewer Keeps Problem Resolving Remote & Flexible
User Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
User Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
User Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
User Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
User Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26

Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en-us/buy-now

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)

Features Scorecard

Remote Administration

8.2
82%

Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Access devices remotelyScreenshot of TeamViewer Web ClientScreenshot of TeamViewer Tensor (Enterprise)

TeamViewer Videos

Introduction to TeamViewer
Getting Started: TeamViewer Account
Getting Started: Management Console
Digitalizing processes across the entire value chain with TeamViewer
Getting Started: Remote Access

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Comparisons

View all alternatives

Reviews

(1-25 of 109)
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Nidson J. Polanco Merette | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The organization is in the process of training with this type of secure method, resilience has been a barrier, however it was expected to prevent user accounts from being compromised, in the previous review we requested double authentication and the new TeamViewer update includes it. This app is at the forefront of security, thus avoiding exposing the availability, confidentiality and integrity of the information of its users.
Alex Richards | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have implemented MFA authentication. Team Viewer also alerts us when the user is accessing from a device/browser that isn't trusted which is a handy security feature. Our plan doesn't currently include Single Sign On. SOC2 was something we liked as a part of our Vendor Risk Assessment process. HIPAA compliance wasn't something we needed for our business.
Jerica Gilley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
These features will be utilized to their fullest potential in order to ensure that unauthorized access to our remote systems that control the servers, as well as RPA bots, will be avoided at all costs, as the data that is used in our organization is required to be kept with a high level of confidentiality.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We don't use TeamViewer to run servers or other systems remotely but more as a collaboration tool. Hence we have not had the need to utilize the TeamViewer security features. However, it does seem that the application is packed with all the security features typically required by IT technical support providers.
Joyal John Peter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have implemented two-factor authentication to ensure that no unauthorized access is made. These features ensure we and the clients we use them on have a sense of security and safety. This also ensures that in case unauthorized access was made we will be notified and we can take necessary actions immediately.
Mauro Biefeni | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have only used it as is behind our firewall and opened only what was needed to allow TeamViewer to function properly. We have not implemented any of the security features other than those that are inherent when you use TeamViewer. If we used it as our primary solution we would certainly be using two-factor authentication.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Single sign-on (SSO) is only available to the higher tier packages, but we have taken advantage of two-factor authentication for all our admins. We will be moving to TeamViewer Tensor, which will have just about all of the bells and whistles, and we plan on implementing SSO with OKTA Verify going forward.
July 22, 2022

Remote Tools Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
For healthcare or any corporation involved in personally identifiable information, the security feature of SSO makes auditing logins for compliance and HIPAA rules an accomplished task. As an engineer that must undergo penetration testing and annual SOC 1 and 2 controls, TeamViewer provides user audit trails from every session or support connection.
Kevin O'Grady | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The security features of TeamViewer, including single sign-on, two factor authentication and HIPAA compliance SOC 2 certification have been the single biggest features that keep us an avid user of TeamViewer. Our customers demand that all connections are secure and they feel reassured by our use of TeamViewer. We understand all TeamViewer versions use full encryption which is based on 4096bit RSA private/public key exchange and 256 Bit AES session encoding. In this way, we feel completely safe in all our usage of TeamViewer.
Klaas Schippers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Security is very important, we always want to know that not just we are secure, but our customers as well. All our security policies are internally managed by our security team in-house, they make sure that tools like TeamViewer are configured in the right way so that policies are upheld.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The Single Sign-on and Two Factor Authentication were really great peace of mind for securing technical data. I and my team members didn't have a use for the HIPAA compliance certification, but it was nice to feel we had a door open for using the software if we ever worked on a Biomedical project
Mohammad Mashmoushi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
One of the core factors our company takes into consideration is the integrity of our systems. When instructing an employee to launch TeamViewer for remote access, it is my duty to inform & make sure that he/she has enabled two-factor authentication for security reasons so as to avoid the risk of possible company data leak. That said, the implemented security features in TeamViewer are a certainly welcoming addition for ensuring our computers kept safe while when remotely accessed.
Mark Weingarten | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
TeamViewer's security features allow us to work with organizations that need to be HIPAA compliant and to ensure all of my customers know I am using a product that is safe and secure. This is very important as many of my clients are calling for phishing type problems and they need confirmation that when I remote in things are highly secure and I can only remote in if they grant me access.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Because we are using the Quick Support feature in most cases, we have not seen a need to turn on SSO/Single Sign-on for any of our needs. The same rings true for two-factor authentication. In more secure environments I can certainly see how this would be a more pressing requirement.
Asif Ali Khan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Security is very important in every organization. While we work on many projects, some are very important in terms of security as they have very sensitive data. The TeamViewer security feature was helpful to use by an authorized user.
Score 10 out of 10
Vetted Review
Reseller
Review Source
They do comply with most security guidelines set by 3rd party organizations. It offers a secure connection that is allowed through most firewalls.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Two-factor authentication is ideal and we have activated it for our account. It provides an additional layer of confirmation before login to view and access resources connected to the account.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have not taken advantage of these solutions but we are currently evaluating if we should invest the time into implementing one or more of these security features. We will be looking at the feasibility and costs to implement single sign-on but we may end up going with the two factor authentication.
Tyler Twitchell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We require the highest level of security in our systems and remote access. The high level of security and MFA offered by TeamViewer is one of the big reasons that it works for our organization. The certifications and high attention to the best security practices made the decision easy on using TeamViewer for our remote access needs.