TeamViewer: Easy to use tool for remote support and collaboration.
December 11, 2024
TeamViewer: Easy to use tool for remote support and collaboration.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
Our e-learning company mainly uses TeamViewer for remote support and troubleshooting. It helps us quickly connect to students' or trainers' devices to fix technical issues during online sessions. File and screen sharing also become very easy, especially during training or meetings. The biggest problem it solves is saving time and effort since we don’t need to travel or wait long to fix issues. We primarily use it in IT support and training, where real-time connection is vital.
Pros
- TeamViewer is good for remote troubleshooting. For example, if a student has a problem with installing software, we can just take control of their system and fix it.
- It’s also great for screen sharing during training sessions; trainers can show their screen and explain things step by step.
- File transfer is very fast, too, so we can send big files like CAD models or training material easily without email.
- Another good thing is it works on all devices, laptops, tablets, or even mobiles.
Cons
- TeamViewer is good, but there are some things that can improve. Sometimes, the connection drops if the internet is weak, interrupting the work.
- The interface can also feel a bit confusing, especially for new users; it should be more straightforward.
- When multiple people connect to the same session, it slows down a lot, which is frustrating.
- Adding better features for group sessions and making file management easier would improve it.
- It saves a lot of time because we don’t need to travel to fix technical issues. For example, if a trainer or student has a problem, we can solve it remotely in minutes. This also improves our training sessions because issues get resolved quickly without delaying the class. It helps us give better support, which makes students and trainers happy.
- On the negative side, if the connection drops due to weak internet, it can cause delays and frustration.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
I wasn't involved with the implementation phase
Would you buy TeamViewer again?
Yes
Our organization takes full advantage of TeamViewer's security features to keep remote access safe. We use two-factor authentication to ensure only authorized people can log in, adding an extra layer of security. The single sign-on feature is also helpful, allowing users to access TeamViewer securely without remembering multiple passwords. These features help us protect sensitive information, especially during remote support or file transfers.
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