TeamViewer, and stuff
December 05, 2024

TeamViewer, and stuff

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We connect to fuel servers to troubleshoot pump faults, and look at customer transactions. We also use it to triage unplanned outages, where possible.

Pros

  • Connection to remote host seamlessly
  • Remote control
  • Bandwidth adjustment based on connection quality

Cons

  • If a user connects to a host to show the wallpaper, and another user connects to hide the wallpaper, the original user may not know which machine they're on, because we use wallpapers to identify which host they're connected to, especially in cases we use TeamViewer to use other hosts to RDP to other hosts
  • Cost savings of travel
  • ease of access for remote sites
  • great for remote work & training
  • ease of use to connect to work computer if not on call, but called in to help
They both feel the same. Different UI obviously, but they both seem to have the same capabilities

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

We've turned 2FA on, it's working well

TeamViewer Feature Ratings

File transfer
8
Instant message
8
Access to sleeping/powered-off computers
Not Rated
Session record
Not Rated
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Hello TeamViewer user, Thank you for sharing the excellent feedback about your TeamViewer experience! For any troubleshooting inquiries, we invite you to join the TeamViewer Community at https://community.teamviewer.com. It is our hope that you find TeamViewer consistently enjoyable to use. We look forward to your participation in the TeamViewer Community! Best, Ying/TeamViewer

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