Item: TeamViewer
Rating: 9
Author: Hector Cortave

Overall Satisfaction with TeamViewer

Implementation Rating

TeamViewer was implemented as a solution into our MES & ERP system that have existed prior to addressing this software. Some of the Rollout steps entailed setting up multi-factor authentication options and setting unique permission tiers of users. We also worked with the floor supervisors to help them know how to start support sessions so the on-site staff also joins in on interventions.

Use Cases and Deployment Scope

It has become very difficult to operate without using TeamViewer for remotely accessing the machines on the production floor and IT assets that are located in different places. This has provided our operations team with a means to use PLC-connected workstations, check on production KPI, and tackle software or hardware problems as they arise to avoid costly setbacks.

Pros and Cons

Pros

The current work-specific advantage based on user feedback indicates that TeamViewer proved to be excellent in meeting the specific need of engineers whose hardware is situated on the factory floor yet they need to connect to their workstation remotely.
Such benefits as management of bid access to system control allowing for remote control of system without physical presence, patch installation, and ultimate solutions to arising software problems are outstanding.
It also has logging and audit trail to support compliance reporting and internal paperwork.

Cons

One of the specific development directions is to increase the performance when the system is connected to the industrial automation software like SCADA or CNC control platforms.
These systems require high programmable responsiveness, and may feel slightly less responsive during rush-time milling in our factory through TeamViewer. An option to designate system resources that must be fastest when such sessions are running would be useful.

Return on Investment

Since implementation, there has been a 28% improvement in the response time for critical system error and a general reduction in equipment failure.
These improvements directly enable and/or advance our operational efficiency and output quality reasons to invest in TeamViewer.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Likelihood to Recommend

TeamViewer is especially useful to organizations with multiple branches that have production floors in different locations. It cuts costs on the physical travelling and enables interaction with issues on the ground in real-time. Nevertheless, companies with air-gapped or restricted systems can encounter many security or policy-related integration challenges.

TeamViewer Feature Ratings

Comments

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Valeria Di Prisco
(Vendor Representative) commented 7 months ago
Hello Hector Thank you for your rating. Happy to hear that TeamViewer is helping your organization stay connected despite being distributed in different locations helping to control expenses and allowing departments to interact in real time. We take the opportunity to invite you to click on the following link where you will find a useful user guide httpswww.teamviewer.comenglobalsupportknowledge-baseteamviewer-remote Have a nice day ValeriaTeamViewer

Enabling staffs to operate the devices from any place