Item: TeamViewer
Rating: 10
Author: Nina Schlotterbeck

Overall Satisfaction with TeamViewer

Implementation Rating

Installation and configuration of the TeamViewer does not pose a huge problem and we were able to install the software in our network within one week. Helping staff was organized in the form of training sessions to understand the different aspects that it offers and because of its rich graphical user interface, adoption was easy.

Use Cases and Deployment Scope

In our multinational company TeamViewer is helpful for remote IT support for the group lots of times when we landed up having trouble in various time zones. It can be useful for IT departments to manage and diagnose employees’ devices without occupying their physical contact time in order to continue their work. This means that the software runs well across numerous customer devices since it is unique in supporting many operating systems.

Pros and Cons

Pros

One of the major advantages of using TeamViewer is the ability for IT staff to support users while performing any maintenance during non-business hours.
The ability to transfer files makes the update process as well as download of logs easy and efficient.
The recording of the session also helps in training and documentation of compliance sessions.

Cons

One area that could be improved is how the software works across slower internet connections.
It has been an issue that learners have complained of delays whenever they are in a session with limited internet bandwidth, which affects the troubleshooting session.
Making the software more flexible to adverse network conditions would mean that it would be more efficient.

Return on Investment

The utilization of TeamViewer has limited the number of physical visits that are required to be made by IT experts, which has over time helped in cutting down the expenses that are incurred as well as elevating the problem solving speed.
This explained significant enhancement in system availability and the satisfaction of the employees, equally addressing our mandate of operational effectiveness and customer care.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Likelihood to Recommend

Based on the present analysis, I recommend TeamViewer for organizations that need a tool to connect and control computers located at different places and on different devices. However, in a situation where internet connection remains unfavourable, the use of first solutions, which take less space and are designed for low-bandwidth environments, is justified.

TeamViewer Feature Ratings

Comments

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Valeria Di Prisco
(Vendor Representative) commented 5 months ago
Hello Nina Thank you so much for your review and for sharing your experience with us. When experiencing slow connections we recommend first ensuring that both devices are running the latest version of TeamViewer which can be downloaded from our official website. If the software is up to date restarting both devices and if possible rebooting the WiFi router may help resolve the issue. Likewise to help you get started more smoothly with TeamViewer we invite you to visit the following link where youll find a helpful user guide httpswww.teamviewer.comenglobalsupportknowledge-baseteamviewer-remote All the best ValeriaTeamViewer

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