Reliable solution for Centralized multi continental IT management
May 14, 2025

Reliable solution for Centralized multi continental IT management

Abdul Basith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.
For our business especially as a company operating in many locations, TeamViewer plays a central role. This makes it possible for our centralized Information technology to effectively manage the systems, distribute updates and has the capacity to support endpoints whether in the local time or any other time zone globally.

Pros

  • The license model is similar to the business model and is designed to allow worldwide usage with individual region restrictions in a number of copies for each end user.
  • It can reconnect automatically after the reboots, so patch installations can be completed without making a new session.
  • Integration with our service desk means that remote control becomes one more state of a ticket.

Cons

  • TeamViewer normally uses up high bandwidth during screen refresh especially on the ultra-wide monitors.
  • From the user interface perspective, it might serve more modern, many thought the features could be better organized.
  • Some types of advanced administrative controls are not intuitive at all.
  • Specifically IT support became more efficient on the global level, and overall patching during nighttime across zones was made possible.
  • The platform successfully maintained IT standards while at the same time protecting itself from future operational issues that could be caused by wrong configurations or lack of changes.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Most suitable for large corporations who want to have real-time control of multiple devices in different countries. It is not suitable for scenarios where permissions for using the system need to be obtained from the user for every session if there is no support subscription in place.

TeamViewer Feature Ratings

10.0
Attended device access
10
Unattended device access
10
Mobile device access
10
Virtual device access
10
Multiple-display support
10
Multiple concurrent sessions
10
Not Rated
Camera sharing
Not Rated
Session transfer
Not Rated
Not Rated
File transfer
Not Rated
Instant message
Not Rated
Access to sleeping/powered-off computers
Not Rated
Session record
Not Rated
Annotations
Not Rated
Not Rated
Third-party software integrations
Not Rated
Not Rated
Role-based user permissions
Not Rated

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