Item: TeamViewer
Rating: 8
Author: Verified User

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

We use this tool in order to connect with customers at client site with issues on their systems. Mostly Windows machines.

Pros and Cons

Pros

remote control
sound/video/integrated chat function

Cons

changing interface between versions was a learning curve
connecting to client with single click is very useful, but less safe.
missing some MFA options

Return on Investment

remote control is how we do business
less onsite visits saving money for us and the client

Alternatives Considered

LogMeIn Central by GoTo

Seems more secure and cost-efficient experience, which is why our company chose to work with TeamViewer instead.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

We take over remote sessions on a daily basis which mostly runs very smoothly. Therefore, I'd suggest this software to a colleague when asked.

At times the bandwith isn't great, which definitely delays the input from my side causing remote instructions by phone and just viewing what the customer is doing on his screen, this is less than ideal.

TeamViewer Feature Ratings

Comments

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Smooth remote endpoint management