Item: TeamViewer
Rating: 9
Author: Verified User

Overall Satisfaction with TeamViewer

Implementation Rating

Yes since TeamViewer is easy to setup across a large number of devices with minimal configuration required making rollout fast and efficient.

Use Cases and Deployment Scope

We use TeamViewer for remote support and IT troubleshooting.It allows our IT team to securely access and control employee devices regardless of location which is crucial for supporting a distributed workforce.

Pros and Cons

Pros

File transfer capabilities
Secure connectivity
Seamless remote access

Cons

It’s subscription can be expensive for small business or individual users
Sometimes we can experience lag or connection drops especially on slower networks.

Return on Investment

Has reduced travel costs
Has also enhanced operational efficiency
Faster issue resolution

Almost immediately since it’s reduction in travel costs and faster support response times quickly translated into noticeable time and cost saving.

Alternatives Considered

NinjaOne, Atera and AnyDesk

It offered a seamless and secure remote connection experience

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

Google Workspace, Braze, ActiveCampaign

Likelihood to Recommend

It’s well suited in providing real time assistance to employees or clients epsecially in distributed or hybrid work environment. Also its less appropriate in low bandwidth environments since performance can drop significantly when internet connectivity is poor affecting usability.

TeamViewer Feature Ratings

Comments

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Unmatched when it comes to remote connections