TeamViewer is worth it
March 05, 2026

TeamViewer is worth it

Franklin Tong | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer addresses several different problems within an IT department setting, such as IT remote access, remote device control, session analytics, Tia, session recording, machine downtime multi-user support sessions, iOS and iPad screen sharing, and service desk. We predominantly use TeamViewer for remote device control, session analytics, fleet health monitoring and multi-user support sessions.

Pros

  • Remote sessions
  • Session Analytics
  • Device Management

Cons

  • Finding uses for AI features
  • Advertisement of the other features that TeamViewer has
  • Add a timer for how long the devices has been down
  • Reduces travel time for remote locations by 2 hours a day, saving the company's time.
  • Plays a critical role with managing our server
  • Improves work flow for equipment deployments.
We saw economic benefits immediately.
  • Microsoft Remote Desktop Connection Manager (RDCMan)
TeamViewer is superior with remote assistance when our user is at statile site where there is no VPN tunnel implemented. All we have to do instead is just send users an email with the invitation for remote access, and we can assist those who have trouble. Highly recommended when your organization can't afford to connect every satellite location with a VPN tunnel.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

This program is very useful if you are working with an organization that has multiple sites on different platforms. It enables easy remote assistance. You can either send the remote invitation by email or code, depending on the level of competency the user has. This program is not as useful if you have one site to manage and everyone works in the office.

TeamViewer Feature Ratings

10.0
Attended device access
10
Unattended device access
10
Mobile device access
10
Virtual device access
10
Multiple-display support
10
Multiple concurrent sessions
10
10.0
Camera sharing
10
Session transfer
10
10.0
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Session record
10
Annotations
10
10.0
Third-party software integrations
10
10.0
Role-based user permissions
10

Comments

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