As good a tool as you make it
January 31, 2020

As good a tool as you make it

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Raiser's Edge

Our Development Department uses Raiser's Edge on a daily basis to manage relationships with donors including entering gift data, tracking action items, and pulling queries. This CRM allows our team to work together and have access to the same information. Having everything in one place is essential for managing donor relationships across changing teams.

Pros

  • Manage donor records.
  • Track actions and upcoming actions.

Cons

  • NXT is always getting new features, but there are still some that require you to go to the database view.
  • Many improvements are happening on the NXT side, but not so many on the database side.
  • Raiser's Edge has improved the level of detail we track with each constituent record so that we know when they last visited, last gave, and future opportunities. This all depends on the data you put in though. Your data out is only as good as your data going in.
  • Using Raiser's Edge and Financial Edge together has led to more seamless communication for gift processing.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

If your organization can afford Raiser's Edge and other software that communicates with Raiser's Edge, such as Financial Edge and Volunteer Hub, then it is a great investment. Investment in a CRM is essential for any development team as you need a central location to store donor information from gift history to actions to opportunities. Excel just won't cut it!

Raiser's Edge Support

If you can get your question answered using the online resources like the knowledge base, training, or even the chat feature then it's great. Support is not as helpful when it comes to helping over the phone or even email as it almost always turns to a sales pitch versus support. The chat feature is a great resource.

Comments

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