Item: ThoughtSpot
Rating: 5
Author: Verified User

Overall Satisfaction with ThoughtSpot

Use Cases and Deployment Scope

We use [ThoughtSpot] as a data discovery engine. We have rolled it out to some of our clients and they use it to build pinboards to assist them to run their business and to report to executives the results of their work and efforts over the past week, month, or quarter.

Pros and Cons

Pros

Quick to insights
Beautiful charts
Easy to set up

Cons

Print to PDF is not fully supported and that has a big impact on sharing pinboards with executives.
In my opinion, customer support is slow to react and often leads to an endless circle of tickets that sometimes never get resolved. I feel like this involves finger-pointing from one team to another and I find it very frustrating.
The search bar is really nothing like Google search. In my experience, the cursor moves in odd places and the results of a basic search are far more difficult to get than a Google search. I feel like it's a long way to go here.

Return on Investment

In my opinion, it can be harmful to client trust due to downtime and bugs that never get fixed.
It can be helpful to get quick insights.
I believe the ROI impact is still unclear.

ThoughtSpot Time to Value

It can take non-analytics business users weeks or months to get comfortable. Some never will. As it is now, [ThoughtSpot] does not live up to the promise of being a user-friendly way to search your data and uncover insights in my opinion.

ThoughtSpot Accuracy

For an experienced user, the results are very accurate and can be done in real-time.

Usability

In my opinion, there are too many bugs and the search bar does not really work as intended.

Cloud Data Support

It has enabled our organization to utilize cloud data warehouse services.

Alternatives Considered

Tableau Online, Google Data Studio, Microsoft Power BI and Microsoft Excel

We selected ThoughtSpot with the promise that it would evolve into a Google search for business insights. To date, it has not gotten close in my opinion.

Key Insights

Do you think ThoughtSpot delivers good value for the price?

Are you happy with ThoughtSpot's feature set?

Did ThoughtSpot live up to sales and marketing promises?

Did implementation of ThoughtSpot go as expected?

Would you buy ThoughtSpot again?

Likelihood to Recommend

You need to know [ThoughtSpot] well and have lots of hours using it in order to really use it well. Setting up quick answers and pinboards for business users works fine, but the tool can be very difficult for non-analytic folks to use. It looks clean and simple, but it does not live up to what we have hoped it would be.

ThoughtSpot Feature Ratings

Comments

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Vika Mlonchina
(Vendor Representative) commented 3 years ago
Thanks for taking the time to provide us with your feedback and so sorry to hear you were disappointed with parts of the experience. We take our customers' feedback very seriously and would like to learn more about your challenges. Please reach out to cs-leaders@thoughtspot.com and someone will be right with you!
Peter Amstutz
commented 3 years ago
Thanks Vika. I've been working with several folks on the ThoughtSpot support team in an effort to resolve the existing issues. I'm optimistic that we will get our partners into a good place with ThoughtSpot, but the road has been bumpy and difficult so far.
Peter Amstutz
commented 3 years ago
Thanks Vika. I've been working with several folks on the ThoughtSpot support team in an effort to resolve the existing issues. I'm optimistic that we will get our partners into a good place with ThoughtSpot, but the road has been bumpy and difficult so far.

In My Opinion: A Work in Progress