TrustRadius
My TimeForce Review
https://www.trustradius.com/workforce-management-wfmTimeForceUnspecified7.416101
Shelly Guilmette profile photo
February 02, 2018

My TimeForce Review

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TimeForce

We use TimeForce to capture hours for our non-exempt workforce in the US and Canada. Previously we did manual calculation of timesheets for this population of ~600 employees.
  • Reliable program which allows us to capture hours worked and time off taken
  • Able to set up different overtime rules to calculate hours automatically - can also set up task and shift differentials to accommodate our clinical staff needs
  • Their service team is very helpful and pleasant to work with - I am very confident in their ability and willingness to help
  • We are not currently set up for real-time downloads of punches and the clocks can require a bit of manual intervention but we are hoping to transition to real-time capture to resolve this issue
  • Recently having an issue with password resets that we are having difficulty resolving - but due to limitations with our schedule/workload have not been able to dedicate the time to resolve but we are looking forward to working with their help desk to determine a long term fix
  • The transitions to/from daylight savings could be better managed - we do what we can to stay ahead of the issue but it is not 100% seamless at this time
  • we have saved hours of manual work by automating this process
  • our reporting is easy and accurate
  • our processing time was cut in half (or more) upon implementation of this program
I was not involved in the selection process when this application was selected and we have been very happy with the performance and cost of the application and have not yet entertained putting this out to bid for other vendors.
It is great for us since we have a couple of clinical sites in which we have requirements to add shift and task differential pay to employees' time which was very difficult to manage in the past - this application gives us the ability to track and report this information accurately.