Tipalti - good support & good pricing
February 12, 2025

Tipalti - good support & good pricing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Payments
  • Invoice Processing

Overall Satisfaction with Tipalti

We use Tipalti for our Accounts Payable operations. It integrates with Sage Intacct to use its accounting backbone. We utilize the ACH payment functionality for vendor remittances. We have started an automated workflow for managers to approve expenses before payment and stop using email approvals. My company is a small-medium business with several showrooms in the Mid-Atlantic.

Pros

  • Integrates with Sage Intacct
  • Processes and reads invoices well
  • Performs workflow automation well

Cons

  • Editing after processing means we have to restart the workflow to make small changes on invoices
  • Credit memos are not processed easily requiring duplicate effort
  • Payment processing is slow.
  • We have saved time in processing invoices with a dedicated email processing mailbox.
  • Security & fraud risk have been addressed positively.
  • Implementation was fairly simple with Sage Intacct.
Payment processing is very slow - 5 days - when we need to pay some vendors immediately. So we still rely on ACH through our bank, which duplicates entry.
The price point and all-inclusive pricing was very clear with Tipalti. The others separated the payment platform from the invoicing platform, which didn't make sense at all. With one provider, it would be implemented after the payables side, which was not helpful for our process. The pricing was also very reasonable for a per item processing amount.

Do you think Tipalti delivers good value for the price?

Yes

Are you happy with Tipalti's feature set?

Yes

Did Tipalti live up to sales and marketing promises?

Yes

Did implementation of Tipalti go as expected?

Yes

Would you buy Tipalti again?

Yes

Tipalti works well with Purchasing and integrating items for invoice matching. Setting up workflow and sending notes to users allows for notes and communication asynchronously. People are able to approve invoices easily through email. Although my organization doesn't use it for Expense Reporting, it would be very easy for employees to use. They also incorporate multiple currencies although my company doesn't need to use that functionality. As noted previously, credit memos are difficult and my company has a lot that come in from vendors for recalls, damaged equipment, and customers' changed minds.

Tipalti Feature Ratings

Accounts Payable
10.0
Automated Accounts Payable Processes
10
Vendor Management
10
Tax Form Preparation
Not Rated
Payment Management
8.6
Customizable Approval Policies
10
Financial Document Management
8
Payment Status Tracking
8
Payment Audit Trail
8
Duplicate Bill Detection
10
Advanced OCR
8
Electronic Funds Transfer
8

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