With TOPdesk we professionalize our IT
June 25, 2018

With TOPdesk we professionalize our IT

Harrie Horlings | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk for all our customers to support them with there IT problems. We use TOPdesk for 1 year now within the company. It gives us a good overview of all work that has to be done. It helps us communicate with the customers and inform them about the status of there issue or request.
10 - All our systems engineers and service desk employees are using TOPdesk on a daily basis

Pros

  • Easy to use
  • Fast in use
  • Professional design

Cons

  • The TOPdesk app for the iPhone is only for users and not for practitioners
  • An option to merge two tickets in one ticket with an easy button
  • Because we use knowledge items we can solve issues faster than before
  • Because we use standard solutions we can create and close tickets faster than before
Professional layout and a clear overview. Easy attach screenshots and documents compared to our old support system. We now have full control of the e-mails that are sent to the users via TOPdesk.
The time that I have used TOPdesk support I was supported well. The response time is good and the solutions are clear. They sent me some knowledge items to help me further. The TOPdesk Extranet is easy to use and there is a lot of information that we can use.
When a colleague searches IT support ticket system and have more than 50 users, I will advise him to use TOPdesk.
If they only have a few users, then it is less appropriate. It's easy to use and can be used in small and large companies. You can setup TOPdesk to your own preferences.

TOPdesk Feature Ratings

Incident and problem management
7.5
Organize and prioritize service tickets
8
Self-service tools
7
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
8
Change management ()
Not Rated

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    commented 8 years ago
    Hi Harrie. Thanks for this review! I spotted your suggestion to merge tickets on our TOPdesk Innovation Platform. This might be interesting for you to join and mark this specific topic as important for your company. Apart from providing suggestions you can check what other customers would like to add and prioritize suggestions based on what benefits you most. You can find this under Product Development on our Customer Portal (extranet) . Do feel free to reach out to us (v.van.der.vring@TOPdesk.com) if you have questions.

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