TOPdesk helped in professionalizing our service and support
July 06, 2018
TOPdesk helped in professionalizing our service and support
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
Our service and support organization depends on the use of TOPdesk and the ticketing module. More modules are available and are soon to be implemented.
300 - IT Service desk, Customer Services, Facility.
- Very intuative for our end-users
- Easy to make adjustments in forms and pages
- Nice self-service portal functions for out-of-the-box use
- Copy and past-ing of images isn't possible
- E-mail forms will Always need to create a ticket. It would be nice to create forms without a ticket function.
- The use of the self-service portal takes the pressure of our call center
- The use of standard solutions gives us the ability to close tickets faster