TOPdesk is the only way to go!
TERESA MANN | TrustRadius Reviewer
January 29, 2020

TOPdesk is the only way to go!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We use TOPdesk across our organization. It started with just our IT department using it and the word quickly spread about its cost-effectiveness and ease of use. Now AR, AP, HR, CRM are all using it. All of these departments service all 10K associates. Before TOPdesk all of these departments were working out of their email boxes. This has streamlined all of it.
10000 - All departments use TOPdesk in one way or another.
  • Implementation was super easy and they trained us during this time. We were totally self-sufficient after implementation, meaning we could configure the system without calling TOPdesk for help.
  • The Self Service Portal is my favorite part. We have tried to push adoption of a SSP in the past but until TOPdesk, it never took off. It is so user friendly associates would rather use it then call our help desk.
  • You can only drill down to 2 categories. I would like 3.
  • The increased efficiency has freed up our helpdesk to do other projects and training.
  • The reporting is used to address the root cause for issues.
There is no contest. TOPdesk wins in every category.
The entire experience from the first contact through implementation to now has been stellar.
No question of whether we'd renew!
TOPdesk is well suited anywhere you need tracking and ease of use related to issues, requests or changes.

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
Not Rated
Service restoration
10
Self-service tools
10
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Configuration mangement
Not Rated
Asset management dashboard
10
Policy and contract enforcement
Not Rated
Change requests repository
10
Change calendar
Not Rated
Service-level management
10