Easy to implement and a great product!
Anonymous | TrustRadius Reviewer
January 31, 2020

Easy to implement and a great product!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We use TOPdesk across the whole school district for all IT-related issues and questions. We were using an older IT ticket system that neither our users nor IT employees liked. When researching ticket solutions TOPdesk was a no-brainer. TOPdesk has a great web self-service portal for our users that is easy, customizable, and with a useful knowledge base. On the back end, TOPdesk is simple and effective for our IT employees' daily work.
50 - Right now, our IT employees use it. We have began to work with our HR and student services departments to implement what they need. We are also looking into integrating facilities management as well, so there is a one-stop shopping experience for our users.
  • Easy and simple self-service portal
  • Great automation for workflows, tickets, change management, etc.
  • User sync with Azure AD
  • More self-service with their knowledge base
  • Increased usage by users to submit tickets
TOPdesk provides lexibility with HTML5 and creation, edits of self-service portal. We have the ability to access TOPdesk from anywhere. Service from TOPdesk to implement is great. Cost was very affordable.
On-boarding with TOPdesk was a great experience. Implementation of tickets and self-service required little effort. Getting users synced up and able to enter tickets was easy to do.
TOPdesk offers a much better experience for our users and our IT staff. People from other departments like it so much they want to see how they can use it.
TOPdesk is a great product that fits our needs. It is easy to implement. On-boarding with TOPdesk project managers and support was great! We have no complaints. I have worked with TOPdesk on small issues here and there, and they have been very responsive to it all.

TOPdesk Feature Ratings

Organize and prioritize service tickets
9
Service restoration
8
Self-service tools
9
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
7
Change requests repository
9
Change calendar
8
Service-level management
9