Topdesk a great helping tool! | TrustRadius

Overall Satisfaction with TOPdesk

Use Cases and Deployment Scope

We using it for making reservations, cmdb and incident managment

Users and Roles

15 - IT service management, Incident management

Pros and Cons

Pros

reservation process
incident management process
easy to use

Cons

easier shortcuts
agenda option
dont know any more

Return on Investment

faster response
quicker solve
self service

Alternatives Considered

HP Indigo

more easy to implement en easy to uyse

Support Rating

8

the support is really fast and professional

Likelihood to Renew

7

its already a good product

Key Insights

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Likelihood to Recommend

easy to use in small and larger enviroments.
The process for use is easy to explain to users

TOPdesk Feature Ratings

Comments

Please log in to join the conversation

Victor van der Vring
(Vendor Representative) commented 4 years ago
Thank you for your review! We really appreciate this. In case the agenda feedback is related to outlook and making reservations in TOPdesk a solution on our marketplace might could be helpful: https://marketplace.topdesk.com/outlook-room-reservation-by-scope4mation/. Do feel free to reach out to your customer success manager or our support experts if you would like to dive into the agenda or shortcuts feedback a bit further. We're happy to help.