TOPdesk, software every Servicedesk should use!!
December 31, 2024

TOPdesk, software every Servicedesk should use!!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Mainly for SSP, Incident mgt, Change mgt, Reservation mgt and Asset mgt. Mostly registration of incidents for our 3500 users. We try to do this in a uniform way to make it as easy possible for the users.

Pros

  • good support (Knowledge items, Servicedesk, etc.)
  • possibility for training, webinars etc.
  • The opportunity to contribute ideas for improving TOPdesk

Cons

  • In action management add additional columns in the events and action overview on which you can sort.
  • Combine persons and operatator login asap
  • users experience a better approach to the support departments because the SSP can be easily set up for this. This means that the service desk is less burdened by telephone or email and can answer questions or problems more easily and uniformly.
Good assistance, quick response and knowledgeable support.
TOPdesk is a good product that we are very satisfied with.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

registering incidents, knowledgebase, reservation mgt

TOPdesk Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Expert directory
8
Service restoration
8
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
ITSM asset management
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    (Vendor Representative) commented a year ago
    Thank you for the amazing compliment! That makes us very proud. We really appreciate you taking the time to share your experience. We spotted your improvement suggestions, and we also see a great opportunity to enhance the experience by unifying the person and operator roles. This allows for easier switching between enduser and agent use-cases. We recently released the option to link an operator to a person, marking the first step towards unification. This linkage allows users to switch between an Operator and their Person profile, simplifying the process of creating new Operators.​ We hope this will help as a first step while we will move to further unification over time in our continues developments. Best regards, Team TOPdesk

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