TOPdesk product review
December 31, 2024
TOPdesk product review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We use TOPdesk for incidents, changes, asset management, and operational management. Multiple departments are connected to our system and use the SSP as a SPOC. Unfortunately, our knowledge system is currently only used by functional management, but we would like multiple departments to contribute to it. We are improving our systeem.
Pros
- the accessibility and assistance of the service desk
Cons
- Manual in Dutch
- better cooperation between departments
- faster ticket processing by using knowledge system
Do you think TOPdesk delivers good value for the price?
Not sure
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes
TOPdesk Feature Ratings
Using TOPdesk
2000 - Healthcare
- incidents
- changes
- knowledge base
- reservations
2000 - TOPdesk is our SPOC
Using TOPdesk
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- SSP
- change management
- Operation management
Yes, but I don't use it
Comments
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