Review TOPdesk
December 31, 2024

Review TOPdesk

Cindy Janssen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Healthcare wants to spend time on clients and not on digitization. So its that healthcare can make easily incidents and therefore has more time for the clients. This makes processes faster and more efficient. We use TOPdesk throughout our organization, so not just ICT works within our TOPdesk.

Pros

  • Personal contact
  • Good advise
  • Innovation

Cons

  • It would be nice if you could protect the dashboard from other practitioners
  • Better Reports
  • Better service for healthcare workers
  • Better working processes
  • Increased efficiency
I have not used other systems before
The support desk is friendly and helpful
Because by using TOPdesk, the processes are made more transparent and more people within Dichterbij wants to work with TOPdesk

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

TOPdesk is easy to use for all users. TOPdesk innovates, that makes is fun for people who manage the software.

TOPdesk Feature Ratings

Incident and problem management
7.7
Organize and prioritize service tickets
8
Expert directory
7
Service restoration
8
Self-service tools
8
Subscription-based notifications
7
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
ITSM asset management ()
Not Rated
Change management
5.7
Change requests repository
7
Change calendar
6
Service-level management
4

Using TOPdesk

3 - It is important to follow the training from TOPdesk
  • Faster ticket processing at the service desk
  • Better tracking processes that can be customized by change management
  • Being able to paste images into knowledge items
  • The TOPdesk App
110 - All Support services

Using TOPdesk

User-friendly system for all users
ProsCons
Like to use
Relatively simple
Technical support not required
Difficult to use
  • Incident management
  • Problem management
Yes, but I don't use it

Integrating TOPdesk

  • Wish
  • Azure AD
Wish is not finished and Azure AD we would like to intergrade
  • Last question
  • API (e.g. SOAP or REST)
Non

TOPdesk Implementation

Evaluating TOPdesk and Competitors

TOPdesk Training

TOPdesk Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, I don't know why

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    (Vendor Representative) commented 10 months ago
    Thank you Cindy, for writing your review and sharing your experiences. We're happy to read about your enthusiasm! I spotted you rated us a 1 for implementation as you did not have the pleasure to work with our consultants just yet, so there might be an opportunity there for the future to put them to the test ;-). Thanks again and best regards, Team TOPdesk

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