TOPdesk for registration in your company
February 21, 2025

TOPdesk for registration in your company

Jolanda Tjabringa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk for our Information Technology department, Facility, Hospitality and production departments. We use for example the modules Incident management, Change management, Asset management, Self Service Portal and action management. We use it to streamline our incident and change processes for the IT processes, the facility processes and the process automation.

Pros

  • Incident management
  • Change management
  • Reporting
  • SelfServicePortal

Cons

  • The new asset management selections
  • Reporting in the new asset management
  • Knowledge management
  • Increased visibilty
  • Better registration of incidents
  • Better registration in the change process
It is more versatile and better adjustable to our organisation. I have worked with TOPdesk in multiple organisations. And in each of the organisations it was different and still the same. Like lego bricks were the bricks are the same, but the builds are all different for the different people.
The support of TOPdesk is reachable through different means. For example, they have a self service portal which contains a lot of information to help yourself. But you can always call them and the support employees will help you with a lot of knowledge of their product and the way to solve problems.
Because the system works like it's supposed to work. And the support will help with every problem we have. Also because they are still developing ways to improve their system where they can and develop other ways to help their customers. And they have a very reliable customer base all around.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

TOPdesk is capable to adjust to almost every organisation and situation. For example, we have 3 organisations in the same instance. And they are seperated by filters so they can not see each other in the instance. And where we want them to see each other we can adjust the filters.

TOPdesk Feature Ratings

Incident and problem management
8.8
Organize and prioritize service tickets
10
Expert directory
8
Service restoration
8
Self-service tools
10
Subscription-based notifications
8
ITSM reports and dashboards
9
ITSM asset management
8.5
Configuration mangement
10
Asset management dashboard
7
Change management
8.3
Change requests repository
10
Change calendar
7
Service-level management
8

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