Totango for Data Driven Customer Success Teams
April 25, 2018

Totango for Data Driven Customer Success Teams

Andersen Yu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is currently used by our Customer Success organization. We implemented Totango so our customer success managers can have more visibility into health/activity metrics per client in their book.

Pros

  • Being able to port over custom data into Totango was easy with our data team.
  • Creating segments off of the data that we gave Totango and create tasks when a customer would fall into a specific segment

Cons

  • Creating campaign programs is something Totango could improve upon.
  • We were able to create an engaging onboarding campaign through Totango
Totango is well suited for customer success teams that are supported by engineering and data resources internally. Most of the value that you'll get out of Totango is going to be leveraging the data you put into it. If you don't have good data going into Totango, the insights that you'll be getting won't be very actionable.

Totango Feature Ratings

10.0
Product usage
10
9.3
Customer profiles
10
Automated workflow
9
Customer health scoring
10
Customer segmentation
8
6.0
Engagement analytics
4
Revenue forecasting
6
Dashboards
8
Security ()
Not Rated
9.5
API
10
Integration with Salesforce.com
9

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