Overall Satisfaction with Totango
Totango is currently used by our Customer Success organization. We implemented Totango so our customer success managers can have more visibility into health/activity metrics per client in their book.
- Being able to port over custom data into Totango was easy with our data team.
- Creating segments off of the data that we gave Totango and create tasks when a customer would fall into a specific segment
- Creating campaign programs is something Totango could improve upon.
- We were able to create an engaging onboarding campaign through Totango