Looking for something better stillhttps://www.trustradius.com/customer-successTotangoUnspecified8.2961012018-12-06T22:32:49.788Z
December 06, 2018
Looking for something better still
Score 6 out of 101
Overall Satisfaction with Totango
Totango was being used to help us gauge customer health. The goal was to use it to see who needed touch points and mitigate churn from our product. It was mainly used by our CX team.
- We have not seen a positive ROI from Totango.
- We hoped to get a leg up on churn, but kind of saw Totango as a flop.
- At this point, we saw little help in retention.
We're still looking for an alternative to replace Totango. I know we've used products such as Intercom in the past for similar solutions.