TrustRadius
Totango Review 1 of 56
Totango Review: "Looking for something better still"
https://www.trustradius.com/customer-successTotangoUnspecified8.295101
No photo available
December 06, 2018

Totango Review: "Looking for something better still"

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Totango

Totango was being used to help us gauge customer health. The goal was to use it to see who needed touch points and mitigate churn from our product. It was mainly used by our CX team.
  • Totango is fairly robust.
  • Integrates with a lot of things.
  • The ease of use seemed decent.
  • The implementation was a nightmare.
  • The consistency and making it work our team failed.
  • Just plane hard to keep up and running.
  • We have not seen a positive ROI from Totango.
  • We hoped to get a leg up on churn, but kind of saw Totango as a flop.
  • At this point, we saw little help in retention.
  • Intercom
We're still looking for an alternative to replace Totango. I know we've used products such as Intercom in the past for similar solutions.
Totango really didn't fulfill the promise we hoped it would. We eventually had to leave / discontinue the service due to the issues we were seeing. We did not see the results we had hoped to see.

Totango Feature Ratings

Product usage
5
Help desk / support tickets
5
Customer profiles
5
Automated workflow
4
Internal collaboration
4
Customer health scoring
4
Customer segmentation
5
Customer health trends
4
Engagement analytics
4
Revenue forecasting
4
Dashboards
5
Role-based user permissions
4
API
4
Integration with Salesforce.com
4