Looking for something better still
December 06, 2018
Looking for something better still
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango was being used to help us gauge customer health. The goal was to use it to see who needed touch points and mitigate churn from our product. It was mainly used by our CX team.
- Totango is fairly robust.
- Integrates with a lot of things.
- The ease of use seemed decent.
- The implementation was a nightmare.
- The consistency and making it work our team failed.
- Just plane hard to keep up and running.
- We have not seen a positive ROI from Totango.
- We hoped to get a leg up on churn, but kind of saw Totango as a flop.
- At this point, we saw little help in retention.
- Intercom
We're still looking for an alternative to replace Totango. I know we've used products such as Intercom in the past for similar solutions.