Totango makes Customer Success easy!
March 11, 2020
Totango makes Customer Success easy!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used in the customer success department to keep track of customer's activity and use of our platform.
- Has the space to include all the information necessary in regards to a brand's activity.
- The ability to create valid and accurate segments.
- Notifications make it easy to keep track of tabs.
- Sometimes can be very slow and the website does not open.
- Sometimes the "stages" of accounts do not record if they are changed too soon.
It is easy to use. When training new people to use the platform, it comes easy to understand and has a friendly layout.
- Positive Impact- allowing all accounts to be in one place without misplacing one.
- Positive impact- Alerts when there needs to be action taken on a brand immediately.
Yes. Using the customer health feature, we can be alerted when brands need to be re-engaged and reached out to, to avoid churn.
Salesforce- but it does not nearly have as many features related to customer retention.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes