Item: Totango
Rating: 2
Author: Verified User

Use Cases and Deployment Scope

Totango is our primary CRM tool and is getting data from our in-house built CRM. This tool is primarily used by our Customer Success and Account Management teams internally. Totango helps us be proactive with customer outreaches and is a source of information as it relates to our customer interactions.

Pros and Cons

Logging Detailed outreaches
Customer usage insights
Segmentation of accounts

Reliability

Alternatives Considered

Gainsight and NetSuite CRM+

It is a lesser solution compared to Gainsight at this time, but it is better than NetSuite.

Key Insights

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Other Software Used

Gong.io, Slack, Microsoft 365 Business

Likelihood to Recommend

Totango has the potential to be a great CRM, but not until the frequent outages and slow load speeds are addressed. It has been very critical for our business and our CS org, and when we do experience these outages, it derails productivity and hinders our ability to engage with our customers.

Totango is a decent CRM with potential

Overall Satisfaction with Totango