Totango: a sales perspective
March 13, 2020

Totango: a sales perspective

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is currently being used by our Customer Success Team as well as our Account Management Team to ensure we can stay aligned while working with customers. It has also allowed us to find high-risk customers based on usage, prioritize our workflow, and address customers who are outside their subscription limits.
  • Segments
  • SuccessBlocs
  • Reporting
  • Task types
  • Accounts with multiple internal contacts
  • Refining filtering
  • Totango has allowed us to find more annually recurring revenue.
  • Totango has allowed us to save costs by limiting lost revenue.
Totango is the only product other than our homegrown CRM that I've used.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Totango is great for understanding the health of your customers as well as identifying customers that might need more attention or are over their subscription thresholds.

Totango Feature Ratings

Product usage
9
Help desk / support tickets
9
Customer profiles
7
Automated workflow
7
Internal collaboration
9
Customer health scoring
7
Customer segmentation
7
Customer health trends
8
Engagement analytics
8
Revenue forecasting
8
Dashboards
8
Role-based user permissions
9
API
Not Rated
Integration with Salesforce.com
Not Rated