Overall Satisfaction with Totango
[Used] as a CRM for tracking conversations with clients, calls, emails and tasks. We are working to have the whole customer success org use Totango, and eventually not use Salesforce at all. We track items using the touchpoints and tasks - MRR info, primary point of contact, products available (subscribed), and create success plays.
I believe the easy-to-use and navigate platform is good, but it can be improved - we use flows right now for on-boarding and tracking what step of the on-boarding process a customer is [on]. It would be nice to build in the workflow of a customer (post sales cycle), and navigate from "intro call > touch base calls > renewal calls > etc."
- Achieve better customer retention.
- Collaborate effectively internally.
Do you think Totango delivers good value for the price?
Are you happy with Totango's feature set?
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
I feel like every time we have had to contact Totango, they have been very responsive. The feedback received from our internal teams is that they are typically good at making changes / adjustments to the product to suit our needs.
I think the product is easy to use and offers good features. I wish there was better reporting, but that is probably coming.
Totango is well suited for tracking interactions between companies and their clients, as well as note taking and information gathering. But I would say it isn't really suited for sales activities such as add-ons and renewals, nor does it have good reporting capabilities, which makes it difficult to track various activities