Item: Totango
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use it in the Customer Success Department and also our sales team has access. It is our main CRM system. We use it to track our customers, and port in usage data from our software platform. The usage data part is essential to us managing our customers successfully! We would be lost without it.

Pros and Cons

Usage data.
Ease of use.
Reporting.

Using Totango in multiple tabs.
Integrations.

Return on Investment

Better understanding of when customers health is dropping so we can be proactive!

Alternatives Considered

Easy to use and good usage data.

Key Insights

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Support Rating

A lot of the time I feel like the issue is always assumed to be on our end and sometimes we express issues that are not taken into consideration or resolved (using multiple tabs with Totango).

Usability

Easy to use just wish there were more integrations.

Likelihood to Recommend

Totango is great for usage data and very easy to use. It could use some work with integrations and bugs!

Easy to use CRM system!

Overall Satisfaction with Totango