Easy to use CRM system!
November 24, 2020

Easy to use CRM system!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use it in the Customer Success Department and also our sales team has access. It is our main CRM system. We use it to track our customers, and port in usage data from our software platform. The usage data part is essential to us managing our customers successfully! We would be lost without it.
  • Usage data.
  • Ease of use.
  • Reporting.
  • Using Totango in multiple tabs.
  • Integrations.
It's really easy to get new team members onboarded into the system. Even after a few days or a few sessions a new member can easily understand how to add tasks, log touchpoints, see usage data, run segments, and see their portfolio of clients. Managing tasks daily is also super easy!
  • Better understanding of when customers health is dropping so we can be proactive!
Easy to use and good usage data.

Do you think Totango delivers good value for the price?


Are you happy with Totango's feature set?


Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?


A lot of the time I feel like the issue is always assumed to be on our end and sometimes we express issues that are not taken into consideration or resolved (using multiple tabs with Totango).
Easy to use just wish there were more integrations.
Totango is great for usage data and very easy to use. It could use some work with integrations and bugs!

Totango Feature Ratings

Product usage
Help desk / support tickets
NPS surveys
Customer profiles
Automated workflow
Internal collaboration
Customer health scoring
Customer segmentation
Customer health trends
Engagement analytics
Revenue forecasting
Not Rated
Role-based user permissions
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated