Easy to use CRM system!
November 24, 2020

Easy to use CRM system!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use it in the Customer Success Department and also our sales team has access. It is our main CRM system. We use it to track our customers, and port in usage data from our software platform. The usage data part is essential to us managing our customers successfully! We would be lost without it.

Pros

  • Usage data.
  • Ease of use.
  • Reporting.

Cons

  • Using Totango in multiple tabs.
  • Integrations.
  • Better understanding of when customers health is dropping so we can be proactive!
Easy to use and good usage data.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

A lot of the time I feel like the issue is always assumed to be on our end and sometimes we express issues that are not taken into consideration or resolved (using multiple tabs with Totango).
Easy to use just wish there were more integrations.
Totango is great for usage data and very easy to use. It could use some work with integrations and bugs!

Totango Feature Ratings

5.0
Product usage
5
Help desk / support tickets
5
8.0
NPS surveys
8
Customer profiles
10
Automated workflow
5
Internal collaboration
6
Customer health scoring
10
Customer segmentation
9
9.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
Not Rated
Dashboards
7
7.0
Role-based user permissions
7
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated

Comments

More Reviews of Totango

  1. Home
  2. Customer Success Software
  3. Totango Reviews
  4. User Review of Totango