Lot of potential - not user friendly.
November 24, 2020
Lot of potential - not user friendly.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is being used by our CSM team to track last touchpoints, QBR/EBRs, integration setup and how that is progressing. We also use this as a way to report up to leadership on health of accounts as well.
- Touchpoints.
- Key contacts.
- Overall health of an account.
- Key contacts do not carry over when a client renews with a new MSA.
- Having Totango open greatly eats up bandwidth on my computer. I rarely can have more than Totango open.
To be honest a bit of how busy it has been for us we haven't used it to its full potential. i wish it were easier to add touchpoints that do not eat up so much of my computers space. We have tried the automated touchpoints email but it doesn't always filter to the right account or we are unable to select the type of touchpoint. Based on how we are measured that is not of use to us.
- Has added visibility on the customer journey.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
No
Did Totango live up to sales and marketing promises?
No
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
No