Lot of potential - not user friendly.
November 24, 2020

Lot of potential - not user friendly.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is being used by our CSM team to track last touchpoints, QBR/EBRs, integration setup and how that is progressing. We also use this as a way to report up to leadership on health of accounts as well.

Pros

  • Touchpoints.
  • Key contacts.
  • Overall health of an account.

Cons

  • Key contacts do not carry over when a client renews with a new MSA.
  • Having Totango open greatly eats up bandwidth on my computer. I rarely can have more than Totango open.
  • Has added visibility on the customer journey.

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

No

Did Totango live up to sales and marketing promises?

No

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

No

NA - I do not use the support feature as much.
Has a lot of really neat features but no the most computer friendly or ability to scale.

Totango Feature Ratings

7.0
Product usage
7
Help desk / support tickets
Not Rated
7.5
NPS surveys
7
Customer profiles
7
Automated workflow
7
Internal collaboration
8
Customer health scoring
8
Customer segmentation
8
7.3
Customer health trends
6
Engagement analytics
9
Revenue forecasting
5
Dashboards
9
5.0
Role-based user permissions
5
7.0
API
8
Integration with Salesforce.com
6
Integration with Marketo
Not Rated

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