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Totango delivers value
November 24, 2020

Totango delivers value

Taylor Waterson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Customer Success department uses it to manage account details.
  • Usage tracking
  • Occasional misinformation caused by bugs in the platform
  • Increasing MRR of existing customers
None

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Totango CSMs are typically good at staying in touch.
Pretty simple and straightforward while providing lots of valuable insight to customer accounts.
Filtering customers by renewal date, overages, or product.

Totango Feature Ratings

8.0
Product usage
8
5.8
Customer profiles
8
Automated workflow
8
Internal collaboration
4
Customer health scoring
2
Customer segmentation
7
5.3
Customer health trends
5
Engagement analytics
5
Revenue forecasting
4
Dashboards
7
6.0
Role-based user permissions
6
9.0
Integration with Salesforce.com
9