Love it but wish we had a couple more capabilities.
November 24, 2020
Love it but wish we had a couple more capabilities.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We are using Totango as part of our Customer Success Initiative. We use this to keep track of customer interaction and look at success plays to try and assist our partners (MSPs) grow.
Pros
- Pulls a lot of information from many sources to bring into a single pane of information.
- Flexibility of creating our own success plays.
- Able to get a quick look of the book of business and see overall health of the book.
Cons
- Need to have better reporting in the sense of outcomes of success plays. It's difficult to really gather outcomes of success plays.
- Need the ability to somehow take advantage of the touchpoints@totango.com email address so that touchpoints are associated to the correct success play. Currently if we take advantage of that with email outreach.. this will assume the previously used success play (adoption, churn, etc) and may not necessarily reflect the information sent.
- Positive: Increase lifetime value
- Positive: improved customer retention
- Negative: trying to generate reports to really determine outcomes of success plays requires us to look at multiple items (salesforce, excel, etc)
I haven't tried any other products.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes
Comments
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