Streamlining systems
November 24, 2020

Streamlining systems

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

It is being used across Sales & Customer Success. Aligning tasks, accounts and goals across departments and in Salesforce.
  • Tasks.
  • Account organization.
  • Last touchpoints.
  • Owner of task.
  • Account data and statistics.
  • Task functionality.
  • Increasing LTV of client.
  • Increasing health on each account.
N/A = haven't used other systems personally similar to Totango. Company loves Totango.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Very easy to look at / interact with. UI & UX is great and streamlines multiple depts from a remote workforce.
Tasks, account management, touch points.

Totango Feature Ratings

Product usage
6
Help desk / support tickets
10
NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
5
Engagement analytics
10
Revenue forecasting
10
Dashboards
7
Role-based user permissions
10
API
10
Integration with Salesforce.com
10
Integration with Marketo
10