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User friendly and easy to use
November 24, 2020

User friendly and easy to use

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

It is used for our entire Customer Success team across the globe. It is being used for better planification and account management.
  • Scorecard
  • Customer Success plan
  • Task management
  • Better integration with Salesforce
  • Integration with Yesware
  • Reports capabilities
  • Better task management
  • Better success plan
  • Time consuming

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Well suited for task management to get reminders and share clearly what's going on with a sale opportunity to his manager. Less appropriate to close a deal and manage an order life cycle (not a CRM).

Totango Feature Ratings

7.0
Product usage
7
Help desk / support tickets
7
7.5
NPS surveys
7
Customer profiles
7
Automated workflow
7
Internal collaboration
8
Customer health scoring
8
Customer segmentation
8
7.5
Customer health trends
8
Engagement analytics
8
Revenue forecasting
6
Dashboards
8
6.0
Role-based user permissions
6
6.3
API
5
Integration with Salesforce.com
7
Integration with Marketo
7