My Experience with evaluating and using Totango Customer Success Platform.
March 11, 2021
My Experience with evaluating and using Totango Customer Success Platform.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to understand how frequently the users are using our application, their last visited date, [the] number of active days, etc. This will help for our internal Churn Analysis and how engaged the users are with our software/platform.
- Totango calculates [an] active number of days for a particular period like weekly/monthly/quarterly.
- It provides metrics like WAU, MAU etc. to understand [the] stickiness of the users to the application/platform.
- Health of the account.
- Expand the integrations with other products.
- Calculation of product adoption metrics should be more in-depth for no-code platform i.e. our product where the adoption cannot be calculated based on [the] number of visits to a page/feature.
- Expanding the scope of Success Blocs.
- Conversion of trial accounts to regular accounts.
- User adoption management there by increasing adoption and renewals.
- Identifying inactive users and contacting them to understand the issues to resolve them and bring them back to regular usage.
The cost of licensing.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes