Totango is the Salesforce for CSMs.
March 11, 2021
Totango is the Salesforce for CSMs.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We are using [Totango] for combining Salesforce data with other platforms to make it a one-stop shop for client health. It is currently only be addressed by the Customer Success department but may blend into marketing and sales integrations. We do not currently have customer-centric software for our Customer Success team.
- Blends in data from multiple sources.
- Can hold CSMs accountable for trigger points.
- Organize customer health via renewals, at risk, and product adoption.
- No real time updates on active users, how do I know a user is online?
- Collaboration seems very lacking, no history log.
- Want to get updates on accounts and customer friction points very easily, seems to have multiple steps just to update another user on what's going on.
- We are still testing this out.
We are evaluating Gainsight as a contender, seems like the UI can be beneficial for us. We really need a more collaborative tool to give us exactly what we need.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes