In My Opinion: Not Recommended, but Can be Useful | TrustRadius

Overall Satisfaction with Totango

Use Cases and Deployment Scope

Totango is used almost exclusively by Customer Success, with some involvement from Sales.

Pros and Cons

Pros

User engagement info
Segments

Cons

Task management
Customer health
Platform speed

Return on Investment

Being able to see a history on an account is helpful, but, in my opinion, done better by others.

Alternatives Considered

Salesforce CPQ (formerly SteelBrick)

Much more robust and speedy.

Key Insights

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

No

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

No

Likelihood to Recommend

Unless the UX and speed are improved, I can barely recommend it.

Totango Feature Ratings

Comments

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Lorena Fikes
commented 4 years ago
Thank you so much for taking the time to share your recent feedback about Totango. We value all of our customers and their feedback. We work hard to meet expectations like yours and would love to better support your needs from your feedback that it is hard to use. Please reach out to our Support@totango.com team or your CSM@totango.com to help. We love feedback and are always looking at ways to ensure our customers have a 10 out of 10 experience.