Great for automation - data accuracy needs improvement
August 17, 2021
Great for automation - data accuracy needs improvement
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
It is used specifically for our customer success team. It's helping primarily with automation and documentation for our customers. In my roll, automation has been the biggest impact that it's had for the team. I worked in the small business org and now in mid market and have seen how impactful it's been for these users and being able to automate the day-to-day emails and tasks.
- Automation.
- Consolidation across teams.
- Easy reporting.
- Data accuracy.
- Bugs.
- User friendliness.
- Allowing our team to scale operations.
- Consolidation.
Automation is the biggest differentiator here, but SFDC is more reliable from a data perspective.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes