A Great Tool to Keep Your Team Focused on Your Customers and the Value They Get From Your Product
Updated August 24, 2021
A Great Tool to Keep Your Team Focused on Your Customers and the Value They Get From Your Product

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango with our SaaS product that is deployed with thousands of enterprise customers globally. It is used to help us analyze and understand how our customers are using our product - what modules they are utilizing, how many users are utilizing it, and generally, get the customer health score to assist our customer success team, account executives, and management team.
Pros
- It integrates well with our product database - crucial to get reliable, real time data.
- It breaks down the utilization of the tool and empowers us to analyze customers' behavior and usage.
Cons
- The daily/weekly utilization charts in the tool are not as intuitive as one would think.
- Customer health indicator does not explain what the calculation behind it is (although reliable!).
- Better customer retention - It allows us to identify quickly degrading accounts and act upon those.
I was not the one who made the selection, but Totango stood over them in usability, ease of use, and ease of setup.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes
Comments
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