August 17, 2021
Manager in Customer ServiceHospital & Health Care Company, 1001-5000 employees
Score 9 out of 10
Overall Satisfaction with Totango
Totango is being utilized to capture and provide intelligent analytics within the client base. With Totango, we are able to capture key insights allowing effective proactive outreach. Totango is user-friendly, easy to capture key data points, and provides reporting, which can be easily manipulated to allow quick and efficient review.
- Data insight
- Quick global analysis
- Streamline the touchpoints
- Search mechanism to allow greater flexibility
- Ability to create own reporting structures
Do you think Totango delivers good value for the price?
Are you happy with Totango's feature set?
Did Totango live up to sales and marketing promises?
Did implementation of Totango go as expected?
Would you buy Totango again?
Totango Feature Ratings
Help desk / support tickets
Customer health scoring
Customer health trends
Role-based user permissions
Integration with Salesforce.com
Integration with Marketo