Client Management
August 17, 2021

Client Management

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is being utilized to capture and provide intelligent analytics within the client base. With Totango, we are able to capture key insights allowing effective proactive outreach. Totango is user-friendly, easy to capture key data points, and provides reporting, which can be easily manipulated to allow quick and efficient review.
  • Reporting
  • Data insight
  • Quick global analysis
  • Streamline the touchpoints
  • Search mechanism to allow greater flexibility
  • Ability to create own reporting structures
  • Client retention
  • Intelligent client insight
  • Time management
Salesforce is a fabulous tool, however, Totango excels at supporting the existing client for long-term retention and growth.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Well suited for client management.

Totango Feature Ratings

Product usage
6
Help desk / support tickets
Not Rated
NPS surveys
8
Customer profiles
9
Automated workflow
9
Internal collaboration
8
Customer health scoring
9
Customer segmentation
9
Customer health trends
9
Engagement analytics
8
Revenue forecasting
8
Dashboards
10
Role-based user permissions
8
API
9
Integration with Salesforce.com
10
Integration with Marketo
Not Rated