Increase your Effectiveness
August 13, 2019

Increase your Effectiveness

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Trello

Our company uses Trello as a customer service database. We input basic customer contact info and we are able to schedule calendar follow-ups, tag other users with our questions concerning the customer, and also keep track of any pertinent information in relation to the job. Trello is a necessity at this point. Whenever we are asked questions concerning a job, we always reference Trello. It is an affordable way to keep organized. If you are a newer business and need a program to keep organized, start with the free version and play around with its features. Trello has checklists, calendars, color coding, labeling, and plug-ins to add different features.

Pros

  • Their search bar allows you to search for keywords.
  • We use their color-coding religiously.
  • The audit trail left behind by each user really helps us track what happens with each card.

Cons

  • We always accidentally use shortcuts that change things in the card. (Certain keys change cards)
  • Don't like the automatic "watch" feature. I don't need to follow a card after leaving a note. I am constantly "unwatching" cards.
  • Consider integrating construction management plug-ins.
  • We have been able to increase our productivity.
  • Job progress tracking has become easier.
  • Takings notes on job information has been streamlined.
Trello has made it so anyone can use it. The entire app and website is easy to navigate and easy to figure out. If you have an employee that may not be entirely tech-savvy, Trello should NOT cause any issues. Everything is laid out very simply and clearly. It's aesthetically pleasing to look at and will definitely streamline and increase productivity.
I have had to use Trello support a few times and they can be contacted easily via email or phone. The customer service representatives are extremely informative and know how to discuss and explain to novices as well as proficient users.
I think if you work with a team, USE TRELLO! It's a great way to communicate and keep track of productivity. I love its ability to work from mobile devices and also web. Its versatility makes it impossible for someone to say they don't have access to it. Trello will literally be in the palm of their hand.

Trello Feature Ratings

Project Management
7.4
Task Management
8
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
2
Workflow Automation
6
Team Collaboration
9
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
7
Email integration
9
Mobile Access
10
Change request and Case Management
8
Professional Services Automation ()
Not Rated

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