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Cision Communications Cloud Review
July 27, 2016

Cision Communications Cloud Review

Madison Scullin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

TrendKite

Overall Satisfaction with Cision Communications Cloud

We use Cision Communications Cloud (TrendKite)* to monitor industry news, compile coverage reports, and monitor competitors. Most people employed in account support positions at our company use Cision for these purposes. It helps us give our clients a scope of where they stand in the industry as well as a granular look at how they can improve their share of voice in the industry.
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
  • Compares clients' share of voice in the industry to competitors'
  • Compiles media coverage into visual reports
  • Customer service at Cision is unprecedented. The chat function is extremely helpful, and employees are quick to help.
  • I would like to customize the colors of reports
  • Would also like to view unique coverage (everything but press release pickups)
I like the visual interface of Cision Communications Cloud, but the chat function is why I choose Cision over Meltwater. It's nice to know that if I'm compiling a report, someone on the back end can help me set up dashboards while I work on other things. It saves my agency and our clients a ton of time and money.
Cision Communications Cloud is great for compiling coverage reports. We do this on a monthly basis for all of our clients. It's also great for measuring clients' share of voice in a particular industry, or seeing which key messages they're hitting compared to competitors.

Transition from TrendKite to Cision Communications Cloud

Amazing! The Cision team has never let me down.

Using Cision Communications Cloud

Cision Communications Cloud is great, but I often have to use the chat function because of complicated Booleans. For example, if I want to view English-only coverage, a Cision representative has to build out a complicated Boolean that excludes other languages. There should be an option where I can select "English-only coverage".