No system is perfect, but Cision Communication Cloud shines
September 28, 2019

No system is perfect, but Cision Communication Cloud shines

Courtney Mellanby | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Cision Communications Cloud

We are using Cision Communications Cloud (TrendKite)* to monitor our media relations efforts. We are gathering data on important KPIs, generating reports both in and out of the platform, and sharing the results in hopes to better their PR/Marketing strategies moving forward.
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
  • It has a great data set.
  • I's UI is very easy to use.
  • The customer service is great.
  • They often have repeat articles.
  • They can't differentiate between broadcast commercials and legitimate hits.
  • They don't have a permissions level style platform. We'd love to grant view access to some of our clients.
  • Syndication removal is difficult, and there's no easy way around it.
Cision Communications Cloud has a wider database for an affordable price, and their customer service is top-notch.
Cision Communications Cloud is great for an all encompassing glance on client performance, share of voice comparison, and quick report generating. It's not so great for in the weeds style reporting like we're accustomed to.

Transition from TrendKite to Cision Communications Cloud

The customer support is impeccable. They are quick to respond, polite, and far more organized than other platforms in the past.